SHIPPING AND RETURNS UPDATES

• Holiday Shipping and Returns
• Stock Availabliity
• Service Restrictions
• Shipping and Return Service Update

Current Events & News

• Email Order Confirmation and Shipping Notifications
• Holiday Offers
• SELECT STORES NOW OPEN

Style, Fit, Sizing, and Care

• Footwear Care
• Size Chart
• International Sizing

Order Processing and Payments

• How to Check the Balance on my JV Gift Card
• Declined Transaction
• How quickly will my order be processed & shipped?
• How can I check the status of my order?
• How do I cancel my order?
• Can I have my purchase gift wrapped?

Returns & Exchanges

• Eyewear Warranty
• What is your domestic return policy?
• How do I return my order?
• Do you offer exchanges?
• How do I return a gift?
• What if I have a problem with a John Varvatos product?

Payments, Pricing, and Online Accounts

• How can I purchase a John Varvatos gift card?
• Which forms of payment does johnvarvatos.com accept?
• When will my credit card be charged?
• Is there sales tax on US orders?
• Do you offer price adjustments?
• Do I need an account to make an online purchase?

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Orders shipping outside of the USA

• Can my order be delivered internationally?
• What is your return policy for international orders?
• What’s the timeline for packages shipped internationally?
• I live in the United States. Can I ship an order internationally but pay in US dollars (USD)?
• Can I purchase or redeem international gift cards?
• Are there any items that cannot ship to my country because they are restricted?

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Contact John Varvatos

• How can I contact Customer Service?
• Do you offer live chat?
• How do I receive online promotions or special offers?
• Can I reserve an item online, then pick-up in store?