Requesting a Return
For International returns (orders delivered outside of the USA), we are happy to share that returns are easy with Global-e. Simply click on the link below to start your return using the Global-e portal. You will be asked for your order number and email address.
You may also please email customercare@johnvarvatos.com to request a return authorization and DHL return label. Please include your order number along with details of the item(s) that you would like to return in your return request.
Return Instructions
Once your return has been initiated, you will receive an email with instructions from Global-E along with three copies of a commerical invoice, and two copies of the DHL Air Waybill for the return parcel.
Shipping Your Return
You, the customer, are responsible for either arranging the pick up of the return parcel or dropping it off at your local DHL facility. DHL will transport your parcel to Global-E's Domestic Hub, who will then forward the package internationally to our designated returns facility.
Please note, the cost of the return will be deducted from your refund.