Eyewear Warranty

In the event that your John Varvatos eyewear is damaged due to a manufacturers defect, we offer a limited warranty through our partners, De Rigo REM.

 

DE RIGO REM LIMITED WARRANTY

The limited warranty covers frames against manufacturer defects for two years after the original date of purchase. This does not cover any damage as a result of mishandling, significant wear and tear, accident, unauthorized repair or alteration.

 

WHAT IS COVERED UNDER THE LIMITED WARRANTY (examples):

Irregular or chipped finish

Premature flaking or deterioration of frame coating

Missing stones

Faulty hinge

Soldering imperfection

 

WHAT IS NOT COVERED UNDER THE LIMITED WARRANTY (examples):

Scratches or pit marks

Warped or broken temples

Stripped screws

Damage caused by chemicals (window cleaner, alcohol, hair spray, cologne, etc.)

Any loss or damage to lenses

 

All warranty claims are subject to a case by case evaluation and if deemed defective, will be eligible for an exchange.

 

To initiate a claim, please contact our Customer Care Team at customercare@johnvarvatos.com

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