In the event that your John Varvatos eyewear is damaged due to a manufacturers defect, we offer a limited warranty through our partners, De Rigo REM.
DE RIGO REM LIMITED WARRANTY
The limited warranty covers frames against manufacturer defects for two years after the original date of purchase. This does not cover any damage as a result of mishandling, significant wear and tear, accident, unauthorized repair or alteration.
WHAT IS COVERED UNDER THE LIMITED WARRANTY (examples):
Irregular or chipped finish
Premature flaking or deterioration of frame coating
WHAT IS NOT COVERED UNDER THE LIMITED WARRANTY (examples):
Scratches or pit marks
Warped or broken temples
Damage caused by chemicals (window cleaner, alcohol, hair spray, cologne, etc.)
Any loss or damage to lenses
All warranty claims are subject to a case by case evaluation and if deemed defective, will be eligible for an exchange.
To initiate a claim, please contact our Customer Care Team at firstname.lastname@example.org